Refund Policy

We want our products to optimize your shopping experience, so if you're not completely satisfied with your purchase, we gladly accept returns under terms and conditions (see below). If you change your mind within 30 days of receiving your orders, please do the following to return your item to us:

  1. Report your return (please provide your order number and name of good(s) to be returned.
  2. Mail it back using the postal service or courier of your choice.
  3. Once we receive the product we will immediately inspect the good to make sure it meets our terms and conditions (see below).
  4. If the returned product meets our requirements you will receive the refund in the form of the original payment within 7 - 14 days.

Terms and conditions for returns:

  1. Items must be unused and in their original condition
  2. All original tags and packaging must be attached to the item.
  3. Sale, Free, Limited Edition items cannot be returned
  4. We reserves the right to reject any return claim.
Products & Warranty Claims

Please send the product(s) directly to the respective service center stated on the warranty card. For a prompt warranty claim kindly include all the accessories, warranty card and receipts from Fonebud2u. Invalid returns will not be processed and will be sent back at customer's cost. we will process your repair request in accordance with our supplier. It takes about 30 days depending on different supplier service requirement.